Ask us before you buy
Colour matching is the hardest part of hair extensions, and it is exactly the part a screen cannot solve. Write to us: send a photo of your hair in natural light, no filters, and we will tell you precisely which shade and which method to order.
We also answer questions about quantities, maintenance and orders already on their way.
Send a message
We reply within one business day. Attach a photo of your hair if you want a colour match.
Other ways to reach us
The fastest way to get a colour match. Send your photo and we reply with your shade number.
For orders in progress, invoices and anything you want in writing.
We reply to every message within one business day.
Every order is prepared by hand and checked shade by shade before it is packed. That is why we take a moment longer than a shop that ships sealed boxes.
Hair is a personal hygiene product, so once it has been applied or handled it cannot be resold. Our policy has specific conditions, and it is worth reading before you buy.
Send us a photo and we will tell you your number
Four things make the difference between a photo we can match and one we cannot.
See the shade chart- Take the photo in natural light, near a window or outdoors.
- No filters and no flash: they shift the colour more than you would think.
- Include your roots and your ends in the same shot.
- If you have highlights or balayage, photograph the lightest section too.